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Return & Refunds

Return & Refunds

Return of goods (other than in situations where Zero-X is required to accept a return of goods under Australian Consumer Law, or when it is claimed that goods have been delivered in a damaged condition for which see clause 2.0 below) must be approved by Zero-X via the relevant Sales Invoice. Authorised returns must be freight prepaid and will only be accepted if the goods returned are in a saleable condition, in original packaging and (unless otherwise agreed with Zero-X) the goods are returned within 14 days of when Zero-X has approved the return.

  • a. The Shipping fee is not refundable.
  • b. The Buyer returns the product/s at its own expense (including insurance as appropriate).
  • c. The item/s are not opened, used, or damaged, are in original packaging and are in 100% saleable condition when Zero-x receives them back.
  • d. No items are returned with writing or stickers on the original packaging.

2.0 If the Buyer receives any goods in a damaged condition then they must notify Zero-X within 2 business days of receiving the goods. Zero-X must also provide photographs of the packaging when the delivery arrives and of the individual products that are damaged as soon as they are discovered damaged upon opening the packaging. Zero-X will indicate the address to which the product with its original packaging should be returned. Once Zero-X has viewed the damage, and it is determined that the item/s were damaged in transit, Zero-X will replace the product at no additional cost and refund the cost of sending the product back to the Buyer. The process of assessing a damaged goods claim may take up to 7 business days to be completed once Zero-X has received the goods.

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